PRIVACY

Big Box Outlet does not currently sell products online through this website. The website does not process online purchases, online payments, customer accounts, shipping, or online order fulfillment. If that changes in the future, this Privacy Policy will be updated to explain what additional information is collected and how it is used.

We may collect personal information that you choose to provide to us, as well as limited technical information collected automatically when you use our website. Depending on how you interact with us, this may include:

• Contact information, such as your name, email address, phone number, mailing address, or preferred store location;
• Communication details, such as messages sent through our contact forms, customer service inquiries, feedback, accessibility requests, or correspondence with our team;
• Marketing preferences, such as newsletter sign-ups, consent records, unsubscribe requests, and the types of emails or offers you choose to receive;
• Transaction-related information from in-store purchases, returns, exchanges, customer service requests, or warranty-related support, where applicable;
• Promotion or contest information that you voluntarily provide when participating in a BBO promotion, giveaway, survey, or event;
• Website usage information, such as IP address, browser type, device type, operating system, pages visited, referral source, approximate location, and cookie or analytics data.

We use personal information only for reasonable business purposes, including to:

• Respond to customer questions, feedback, accessibility requests, and store inquiries;
• Send newsletters, flyers, promotions, or updates where you have consented to receive them;
• Process or support in-store returns, exchanges, service requests, and customer care matters;
• Administer promotions, contests, surveys, community events, or sponsorship inquiries;
• Improve our website, customer communications, store experience, marketing, and services;
• Maintain website security, prevent misuse, troubleshoot issues, and protect our rights, property, customers, and team members;
• Meet legal, regulatory, accounting, tax, insurance, and recordkeeping obligations

We collect, use, or disclose personal information with your consent, except where the law allows or requires otherwise. Your consent may be express, such as when you sign up for emails or submit a contact form, or implied, such as when you provide information needed to process an in-store return or respond to your inquiry.

You may withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent, unsubscribe from marketing emails using the link provided in the email or contact us at info@bbos.ca.

We only send marketing emails, promotional updates, or newsletters where permitted by law and where you have provided consent or otherwise have an existing relationship that allows us to communicate with you. You can unsubscribe at any time. Unsubscribing from marketing emails will not prevent us from contacting you about a customer service matter, return, exchange, safety issue, or other non-marketing reason.

We do not sell your personal information. We may share personal information only where reasonably necessary for the purposes described in this policy, including with:

• Service providers that help us operate our website, email communications, analytics, IT systems, customer service tools, promotions, payment systems, or business operations;
• Professional advisors, insurers, auditors, or legal representatives where necessary for business, legal, or compliance purposes;
• Government, law enforcement, regulators, courts, or other parties where required or permitted by law;
• A buyer or successor organization if Big Box Outlet is involved in a merger, acquisition, financing, reorganization, or sale of all or part of the business, subject to applicable privacy requirements.

Service providers are expected to protect personal information and use it only for the services they provide to us.

Some of our service providers may store or process personal information outside Canada. When information is processed outside Canada, it may be subject to the laws of that jurisdiction. We use reasonable contractual, technical, and organizational safeguards to protect personal information handled by service providers.

Our website may use cookies and similar technologies to support site functionality, improve the user experience, understand how visitors use the website, and measure the performance of communications or promotions. Cookies may include:

• Necessary cookies that help the website function properly;
• Preference cookies that remember settings such as region, language, or display preferences;
• Analytics cookies that help us understand website traffic, popular pages, and navigation patterns;
• Marketing or measurement cookies that help us understand the effectiveness of campaigns, where permitted and where consent is required.

You can adjust cookie settings through your browser. Some website features may not function properly if necessary cookies are disabled.

We use reasonable physical, technical, and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These safeguards may include access controls, staff training, secure systems, service provider requirements, and appropriate record handling practices.

No website, email system, or method of electronic storage is completely secure. Please avoid sending sensitive personal information through unsecured channels unless necessary.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, or as required for legal, accounting, tax, insurance, dispute resolution, security, and business recordkeeping purposes. When personal information is no longer required, we will securely delete, anonymize, or dispose of it in accordance with our practices and applicable law.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete. We may need to verify your identity before responding to a request. In some cases, the law may allow or require us to refuse access to certain information.

To make a privacy request, contact info@bbos.ca and include enough detail for us to understand and respond to your request.

Our website and services are intended for general audiences. We do not knowingly collect personal information from minors without appropriate consent. If you believe a minor has provided personal information to us without appropriate consent, please contact us so we can review the matter.

Our website may link to third-party websites, maps, platforms, or social media pages. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy practices of any third party before providing personal information to them.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date. Your continued use of the website after the updated policy is posted means the updated policy applies to your future interactions with us.

Questions, concerns, access requests, correction requests, or privacy complaints can be sent to:
Big Box Outlet
Attn: Privacy Officer
101-1777 Clearbrook Road
Abbotsford, BC V2T 5X5
Email: info@bbos.ca